Digital Premiere costs $90.99-$131.99/mo., according to Comcast’s website. That represents a rate increase of $22.94-47.54 a month, depending on the area.
Firestorm wow restor a charter upgrade#
Customers who had received the network erroneously as part of a Digital Starter TV package ($43.45-68.95/mo) were told they must upgrade to Digital Premiere service to get that single channel back. More recent subscribers also discovered their packages were suddenly much smaller.Īmong seniors, the loss of Turner Classic Movies brought the most complaints. Numerous Tallahassee customers contacted the newspaper and local media outlets to complain they lost dozens of channels without notice, many they had received for years. “We appreciate your business and thank you for being a loyal Comcast customer.” “We apologize for any inconvenience this change may cause,” the letter said.
![firestorm wow restor a charter firestorm wow restor a charter](https://static.wikia.nocookie.net/spore/images/d/df/The_Firestorm.png)
It then gave an example of a channel the person had been receiving in error and suggested the customer upgrade if they wanted to continue receiving the same service. “During a recent system audit, it was discovered that you may be receiving channels that are not part of the video service to which you currently subscribe,” a Comcast letter said. “Meaning, they were getting some channels that they had not subscribed to in their specific package.”Ĭomcast used the audit to upsell customers to a pricier package to get those missing channels back, annoying customers. “We found customers had access to channels not included with their service level,” Comcast spokeswoman Mindy Kramer told the Tallahassee Democrat. After auditing subscribers in the Tallahassee area, many long-time Comcast customers found their TV lineup dramatically reduced, often with no warning. The cable company has been installing new technology that will help it verify customers are not getting channels or services they are not entitled to receive. Phillip Dampier JComcast/Xfinity, Consumer News No CommentsĪ system audit by Comcast has created a firestorm across Florida’s Panhandle after customers lost dozens of channels while Comcast used it as an opportunity to sell customers more expensive television packages.